Terms & Conditions

1. All charges are limited to Casey’s transfers tariff and are payable in advance except where the hirer has either an approved credit account or a credit card approved by the company.

2. A 12% non-refundable deposit is required on all bookings. This is to be paid via our online payment system no more than 2 days after your booking is confirmed.

3. All hires commence when the car leaves the garage and terminate when the car returns to the garage.

4. Every endeavour will be made for the hirer to retain the same vehicle and driver for the duration of the hire period, however, the company reserves the right to substitute any other driver or vehicle if the need should arise.

5. The driver will drive at reasonable speeds according to his judgement of road / traffic conditions at that time, and shall not be obliged to drive in a manner other than which his discretion deems appropriate.

6. The company accepts no responsibility for delays no matter how caused.

7. Nobody other than a company employee may drive the company’s vehicles.

8. When a hirer wishes to travel to a specific place, the driver will, unless given specific instructions by the company, travel by the route which is, in his opinion, the best and most convenient for motoring whether that route is the shortest or not. No allowance will be made to the hirer on the grounds that the route travelled is not the shortest or the quickest.

9. A reasonable amount of ordinary passenger luggage is allowed, but if in the driver’s opinion the amount of luggage is excessive there will be an extra charge e.g. for 8 passengers a reasonable amount of luggage would be 8 large cases, 8 hand luggage, a pram.

10. The company accepts no responsibility or liability for any loss or damage caused to any luggage or property carried on the vehicle however such loss or damage is caused.

11. Cancellation terms for airport transfers:

• If the booking is cancelled 48 hours or more before the booking is due to begin, there will be no charge on the remaining balance due. If the balance has already been settled 48 hours or more before the booking is due to begin, 88% of the total balance will be refunded.
• If the booking is cancelled 48 to 24 hours before the booking is due to begin, 50% of the remaining balance will be due.
• If the booking is cancelled less than 24 hours before the booking is due to begin, the job will be charged in full.

12. A soiling charge of £75 may be added to your booking if a passenger is sick, soils or if there is an excessive amount of dirt or rubbish left in the vehicle after your journey.

13. We endeavour to use Casey’s Transfers drivers on all journeys but in busy periods we may use trusted drivers from other companies.

14. Prices advertised do not include parking for drop off, pick up or congestion charge. This is an added charge where applicable.

15. In the event a customer provides us with the wrong flight details i.e. wrong landing date or time which results in the driver being at the airport at the wrong time, the customer is liable to pay for that journey again. Please remember we need your landing date and time NOT your take off date and time.